Our shipping team makes every effort to prevent shipping damage, however on rare occasions, stuff happens.

If this is the case please contact us by e-mail so we can handle the problem.

We offer a no quibble returns policy on our products, whatever the reason, even if you have just changed your mind. All we ask is that you return the goods to us within two weeks, clearly stating your name, address, and order number, with a note giving us the reason for the return and whether you would like an exchange or refund.

If we find that the product has not been returned to us in fully re-saleable condition, then we reserve the right to refuse a refund on the item. You will be refunded once the products have been returned to us in good order or classified as lost by the carrier. BACKPACKFLAG’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by BACKPACKFLAG to the customer.

Please ensure that unused products are returned in their original condition and packaging to:

Plantsoen 6
3441 EL  Woerden

The Netherlands